FAQ's

What currency are the prices do I see in the site?
All prices are in USD by default you can also check the prices in CAD,AUD,GBP,EUR,JPY  by changing the currency at the header of the site.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days processing time for your order to ship out.

Shipping time to the US

FREE Standard Shipping; 7-10 Days

Express shipping; 2-5 Days

Average shipping times for international orders are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Contact@raehair.com.


I am not in love with my order, can it be returned? What if there is an issue?
Please check our return/exchange policy page;

https://www.raehair.com/pages/returns-and-exchanges


Can I cancel my order?
All orders are processed right away. Once an order has been processed, we are unable to cancel the order. A refund minus shipping cost will be issued once the merchandise is sent back to our warehouse and a return has been initiated with customer service.

I have entered an incorrect address what do I do now?
We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your hair beautiful! Please send us an email to Contact@raehair.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. Please be informed that it takes 24-48 hours for us to respond to emails.